RETURN POLICY

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Service Guarantee

At Soycalmlight, we are committed to providing exceptional seasonal site maintenance services. While our services are not physical products that can be returned, we stand behind the quality of our work and offer a satisfaction guarantee for all seasonal maintenance services.

Our Commitment

We guarantee that all seasonal maintenance services including storm debris cleanup, fall preparation, winter care, and spring renewal will be performed:

• By trained and experienced professionals
• Using appropriate equipment and techniques
• In accordance with industry best practices
• To meet or exceed agreed-upon specifications
• Within the scheduled timeframe, weather permitting

Satisfaction Policy

If you are not completely satisfied with any aspect of our seasonal maintenance services, please contact us within 7 days of service completion. We will:

• Review your concerns promptly and professionally
• Inspect the work performed if necessary
• Address any legitimate issues at no additional cost
• Re-perform services that do not meet our quality standards

Service Adjustments

Eligible Concerns

We will address concerns related to:

• Incomplete storm debris removal or cleanup
• Missed areas during seasonal maintenance
• Services not performed according to agreement
• Damage caused by our team during service

Non-Eligible Concerns

Our satisfaction guarantee does not cover:

• Natural landscape changes due to seasonal conditions
• Pre-existing property conditions or damage
• Issues arising from undisclosed property hazards
• Damage to unmarked underground utilities
• Weather-related changes after service completion
• Normal wear and seasonal variations in plant appearance

Refund Policy

Refunds for seasonal maintenance services are evaluated on a case-by-case basis. If we are unable to resolve your concern through service adjustment, we may offer:

• Partial refund for incomplete or unsatisfactory work
• Full refund if services were not performed as agreed
• Credit toward future seasonal maintenance services

Refund requests must be submitted within 14 days of service completion and will be processed within 30 days of approval.

Cancellation Policy

Client Cancellation

You may cancel scheduled seasonal maintenance services:

• More than 48 hours before scheduled service: Full refund of any deposit
• 24-48 hours before scheduled service: 50% of deposit retained
• Less than 24 hours before scheduled service: Full deposit retained

Weather Cancellation

If Soycalmlight cancels services due to severe weather or unsafe conditions, you will receive full refund of any payments made, or we will reschedule at no additional cost.

Emergency Services

Emergency storm debris cleanup services are subject to different terms due to their urgent nature. These services are generally non-refundable once our team has been dispatched, except in cases of service failure or non-performance.

Seasonal Maintenance Plans

For clients enrolled in seasonal maintenance plans:

• Plans may be cancelled with 30 days written notice
• Refunds for unused services will be prorated
• Early cancellation may be subject to administrative fees
• Seasonal plans cannot be transferred to other properties

How to Request Service Adjustment

To request a service adjustment or discuss concerns about our seasonal maintenance work:

• Contact us within 7 days of service completion
• Provide your service date and description of concerns
• Include photos if applicable
• Allow us reasonable time to inspect and respond

Contact Us

For questions about our service guarantee or to discuss any concerns about seasonal maintenance services:

Soycalmlight
3711 Algonquin Rd, Algonquin, IL 60102, United States
Phone: +1 847 652 8458
Email: supportuse@soycalmlight.world